Right of withdrawal

Right of withdrawal

If the Customer is a consumer, he can invoke on his legal right of withdrawal within 14 working days after the delivery of the goods or the conclusion of the services agreement.
After notification of his decision to cancel, the Customer then has 14 days to return the goods.
Any revocation not executed according to the rules and terms of this article cannot be taken into consideration and relieves the Seller of any liability towards the Customer.
The Customer may request a refund for the returned product at no additional cost, except for the costs of return, which are at his expense.
The return or exchange of the product can only be accepted for the products as a whole, intact and in their original condition, in particular with complete, intact packaging and in a state of sale.
The Seller will reimburse the Customer for all amounts paid, including delivery costs, within 14 days of the return of the goods or the sending of proof of shipment of the goods.

The consumer does not have the right to withdraw from the purchase if the products were made according to his specifications and/or in the case where the products have a distinct personal or perishable character. In these cases, the right of withdrawal is not applicable and will expire.

If the order relates in whole or in part to digital content that has not been supplied on a physical medium, the Customer agrees to lose his right of withdrawal for such digital content in order to be delivered as soon as possible.
If the order wholly or partly relates to the provision of services, the Customer hereby renounces the right of withdrawal for these services in order to be served as soon as possible after the conclusion of the contract.

Please also send the completed form 'Form Right to Withdrawal' to tijl@ygoncabs.com.